Shipping Info

ViE provide FREE shipping within Malaysia (Wesy/East) for every single purchase mentioned below. ViE just provide delivery within Malaysia.

STANDARD SHIPPING FEES

*this minimum spend is only applicable after discounts and vouchers have been apply.

When a parcel of recipient fail to be delivered or picked up?

Recipient are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse. Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

If the goods recipient ordered do not arrived?

Please ensure that your order is addressed to a secure location, as we cannot be responsible or liable for lost packages which have arrived at the correct location. In the event that your package is lost, ViE will do our best to assist you, but we highly encouraged customers to contact our delivery partners directly about any missing, lost, undelivered or abandoned packages.

• Please allow 1-2 business days ( not include weekend and public holiday ) for us to process and dispatch your order. ViE pledge to dispatch every order immediately. For holiday season, Christmas, New Year, Valentine's Day Etc. ViE will take more time to fulfil the parcel and ViE will try our best to ship out ASAP.
• Deliveries will be made from Monday to Friday (except Weekend and Public Holidays). Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday).
• Kindly ensure your shipping address is accurate, as we don't allow amendments after your order number is generated.
• Our courier service providers are Ninja Van, Pos Laju, or etc.
• ViE are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or home.